Simply Stone and Marble, Inc.
Last updated: September 16, 2026
We want every project to work for you. Because our work involves custom-cut stone, marble, and tile fabricated and installed specifically for your project, our returns, refund, and cancellation terms reflect the real costs involved at each stage.
Returns
Stone, marble, tile, and porcelain panel materials are cut and fabricated to order for your specific project and are not stock items — they cannot be returned once cut, ordered to custom dimensions, or installed. If materials arrive damaged, defective, or do not match what was agreed to in your order, contact us within 48 hours of delivery or installation at chad@simplystoneandmarble.com or (949) 877-8833, and we will inspect and correct the issue at no additional cost, consistent with our one-year workmanship warranty (see our Terms of Service).
Cancelling Before Materials Are Ordered
If you cancel before we’ve ordered materials or begun fabrication, your deposit is fully refunded, minus any costs we’ve already incurred (such as site evaluations or third-party design work) at the time of cancellation.
Cancelling After Materials Are Ordered or Fabrication Has Begun
Once materials have been ordered or fabrication has started, they are cut and prepared specifically for your project and generally cannot be resold or reused. In this case:
- Your deposit is non-refundable, as it covers materials and labor already committed.
- If cancellation costs exceed the deposit amount (for example, on larger custom orders), you may be invoiced for the difference.
Cancelling After Installation
Once installation is complete, all payments are final. If you believe the completed work does not meet the agreed specifications, please contact us within 30 days of completion so we can address it under our one-year workmanship warranty (see our Terms of Service).
Disputes and Refund Requests
If something doesn’t look right, contact us first — most issues can be resolved directly. Reach out at chad@simplystoneandmarble.com or (949) 877-8833 (Simply Stone and Marble, Inc., 19200 Von Karman Ave. Suite #400, Irvine, CA 92612 USA), and please include your invoice number or project details. We aim to respond within 2 business days.
Approved refunds are issued back to the original payment method through Stripe and typically appear within 5–10 business days, depending on your bank.
Payment Disputes
If a payment dispute (chargeback) is filed with your card issuer instead of contacting us directly, we reserve the right to provide documentation of the work performed and agreed terms to Stripe and your card issuer as part of the standard dispute process.
Promotions
We do not currently run promotional offers or discounts. If we do in the future, the specific terms and conditions of that promotion will be posted alongside it.
Legal & Export Restrictions
Not applicable. We provide fabrication and installation services only within the United States, specifically California, Nevada, and Arizona, and do not ship or export materials internationally.