Answers to common questions about our process, pricing, and policies. Don’t see what you’re looking for? Contact us directly and we’ll be happy to help.
What areas do you serve?
We provide fabrication and installation services throughout California, Nevada, and Arizona, for both commercial and residential projects.
What services do you offer?
We handle every stage of a stone, marble, tile, or porcelain panel project: consulting, estimating, project oversight, procurement, fabrication, and installation for granite, marble, quartz, tile, and large-format porcelain panels.
How long has Simply Stone and Marble been in business?
Simply Stone and Marble, Inc. was founded in 2013 and is led by 25+ years of industry experience, with a client list that includes Taco Bell, Acura, and Harrah’s Casino.
Do you work on both commercial and residential projects?
Yes. We regularly work with contractors, property managers, and homeowners on projects of every size.
How do I get a quote?
Contact us to schedule a consultation and, where needed, an on-site evaluation. Because every project involves different materials, dimensions, and site conditions, we don’t use a fixed price list — all pricing is provided through a custom, project-specific quote. Quotes are valid for 30 days unless otherwise stated.
Do I need to pay a deposit?
Custom fabrication work generally requires a deposit of 50% of the project total before materials are ordered or fabrication begins, unless a different amount is agreed to in writing.
How do you handle payment and invoicing?
Invoices are issued electronically through our payment processor, Stripe. We accept credit card, debit card, and bank transfer (ACH). We never store your card or bank details — Stripe handles and secures all payment information.
Can I cancel my project after I’ve signed on?
Yes, though the terms depend on timing. Before materials are ordered, your deposit is fully refunded minus any costs already incurred. Once materials are ordered or fabrication has begun, the deposit is non-refundable since it covers committed materials and labor. Full details are in our Returns, Refunds & Cancellation Policy.
Can I return custom-cut materials?
Stone, marble, tile, and porcelain panel materials are cut and fabricated specifically for your project, so they can’t be returned once cut, ordered to custom dimensions, or installed. If materials arrive damaged or don’t match what was agreed to, contact us within 48 hours of delivery or installation and we’ll correct the issue at no additional cost.
Do you offer a warranty?
Yes. We warrant our fabrication and installation workmanship for one (1) year from the date of completion. This covers workmanship only — not normal wear and tear or natural characteristics inherent to stone and tile, such as veining or color variation.
What if I have an issue after installation?
Contact us directly at chad@simplystoneandmarble.com or (949) 877-8833 — most issues can be resolved quickly. We aim to respond within 2 business days, and warranty-related concerns can be raised within 30 days of project completion.
How do I get in touch?
You can reach us by phone at (949) 877-8833, by email at chad@simplystoneandmarble.com, or through our Contact page. Our office is located at 19200 Von Karman Ave. Suite #400, Irvine, CA 92612.